Cancellation Policy

Check in/Check Out

  • Check in: any time after 2:00 p.m.
  • Check out time: no later than 12:00 p.m.
  • Early check-in and late check-out will be charged 50% of rates.

Credit Cards Accepted

  • MasterCard
  • Visa
  • JCB
  • CUP

An amount equal to room/ tax plus estimated incidentals for the entire stay will be authorized upon check-in.

Cancellation & No SHOW

  • Cancellations and amendments must be made at least 3 days (72 hours) before arrival date or the full amount will be charged.

Key Card

  • Key Card automatic lock system
  • Room Key cards also provide access to Santorini Theme Park.  (Cost of rides excluded)
  • THB 350 charged for loss of key card.

Children

  • 0-4 years of age stay for free if use exiting bedding. Free breakfast also provided.
  • Parents are advised to be responsible for their children at all times. Children must not be left unattended in guest rooms.

Pets

  • Pets are not permitted.

Smoking

  • All guest rooms and public areas are non-smoking. Failure to comply will result in a penalty charge of THB 2,000 for cleaning fee.

Souvenir Must-Haves

If you are interested in purchasing any décor items in your room, please contact the front desk. Please note that some items are breakable and need to be handled with care. If broken, it’s considered sold.

Damage & Loss

  • The hotel shall take responsibility for any loss or damage to the guest’s personal belongings according to the below conditions:
  • Loss or damage occurs within the hotel.
  • If  the assets are cash, gold, bank note, bill of exchange, jewelry or other precious belongings, compensation for the loss or damage will be a maximum THB 5,000 unless the guest previously declared and deposited his/her property at hotel reception.
  • The hotel assumes no responsibility and shall not be liable for any loss or damage to the guest’s personal belongings if the loss or damage resulted from:
  • Case of force majeure.
  • Condition of the asset.
  • Error caused by guest, follower, or guest’s colleague.